SureHold couples payment to a signed waiver. Here is exactly how funds move — and the things we will not claim. SureHold never takes custody of your money: it moves on Stripe Connect, and is released only when the waiver is signed.
The flow
When you create a payment batch, SureHold records the amount owed to each sub and prepares it for release. The sub can see a real payment is staged and waiting.
Money movement runs on Stripe Connect, a licensed payment provider. SureHold orchestrates the workflow but never takes possession of your money — it flows through Stripe’s regulated rails, not a SureHold account.
The moment the sub signs the waiver, the staged payment is released to them. Nothing releases without a signature, and you can cancel a staged payment any time before it is signed.
What we will and won’t claim
SureHold is not a bank and not an escrow company. We do not hold your funds in a SureHold account — payments move through Stripe Connect, a licensed and regulated payment provider.
Stripe is the payment rail and the system of record for money movement. If you already trust Stripe to move money, you already trust the layer that moves yours.
A staged payment only releases on a signed waiver. Until then you can resend, follow up, or cancel it — your money does not leave until you and the sub have both done your part.
Every staged payment, signature, timestamp, and release is recorded per project, so you can reconstruct exactly what happened — for the title company, the owner, or your own controls.
FAQ
Money movement runs on Stripe Connect, a licensed payment provider. SureHold orchestrates when a payment is staged and released, but it never takes custody of your funds in a SureHold-owned account. SureHold is not a bank and not an escrow company.
No. We use the word "escrow" to describe the workflow — a payment is staged and only released when the waiver is signed — not a regulated escrow account held by a licensed escrow agent. If your project requires a formal escrow arrangement, talk to your bank or a licensed escrow provider.
Yes. A staged payment only releases when the sub signs the waiver. Before that, you can cancel it — nothing leaves until the signature is in.
Payment processing and failure handling run through Stripe. If a charge or transfer fails, the payment is not released and the waiver stays open, so you never end up with a signed waiver and no payment (or a payment and no waiver).
Because funds move on Stripe’s rails rather than sitting in a SureHold account, your money is subject to Stripe’s protections and dispute processes, not SureHold’s solvency. Your records — waivers, signatures, and the project ledger — are exportable at any time, including a full project closeout packet.
Payment credentials are handled by Stripe and never stored by SureHold. Sensitive values we do store (such as integration tokens and vendor TINs) are encrypted at rest. We are still early-stage and do not yet hold a SOC 2 report — we will say so plainly rather than imply certifications we do not have.
This page describes how SureHold handles payments and is provided for general information; it is not legal, tax, or financial advice. SureHold is not a law firm, a bank, or an escrow company.
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